Delivery & Returns CaseProof

PROCESSING ORDERS IN 24 HOURS

Orders are prepared and shipped within 24/48 hours of your order (excluding the months of December, Saturday, Sunday and public holidays).

PLEASE NOTE: During busy periods, such as Black Friday, Christmas or Sales, delivery times may be extended.

Your package is shipped on the day of the order if placed before 1 p.m. (excluding weekends and public holidays). During periods of intense activity (Black Friday, Christmas, Sales), we anticipate additional preparation time of between 48 hours and 72 hours before shipping.

We will send you an e-mail as soon as your package is shipped as well as the Tracking Number of your order in order to be informed of its successful delivery.

SHIPPING COST

METROPOLITAN FRANCE

- Via Colissimo Home: €6.90 including tax , delivered to your home without signature, within 48 hours (Outside Corsica), free from €50 purchase.

- Via Colissimo relay point: €6.90 including tax ,

- Via TNT Express: €13 including tax , delivered to your home within 24 hours if order placed before 11 a.m. (Outside Corsica).

BELGIUM, LUXEMBOURG, GERMANY, HOLLAND, AUSTRIA, ITALY, SPAIN, IRELAND, PORTUGAL

- Via Colissimo Europe: €9.90 delivered to your home in 4 to 7 working days.

REST OF EUROPE

- Via Colissimo Expert International: €14.50 delivered to your home in 4 to 10 working days.

REST OF THE WORLD & DOM-TOM

- Via Colissimo Expert International: €20.00 in 4 to 10 working days.

PLEASE NOTE: Outside the European Union, customs fees may be applied and are the responsibility of the customer.

IN CASE OF ABSENCE OR NO PRESENTATION

- Via Colissimo: The Colissimo La Poste service is available only once. In case you are absent the package is dropped off at the nearest post office and will be included in your tracking.

- Via TNT Express: The TNT service is available only once between 8 a.m. and 1 p.m. The morning of delivery you will receive an SMS from TNT warning you of the delivery in progress. It is not possible to change a delivery time or address once it is in progress. If you are absent, the package is left at a TNT relay point and will be included in your tracking.

RETURN & RETURN COSTS

Please note: When returning, shipping costs are the responsibility of the customer.

International returns are the responsibility of the customer. Customs fees may apply and are the responsibility of the customer.

From receipt of your package, you have 14 days to withdraw and return the items to us, if they do not suit you.

In the “Order History” section:

1) Click on “Details” of your order
2) Check the product line to return
3) Indicate the reason for return
4) Validate the return request
5) A return slip will be generated to be included in the package. (Please note this is not a shipping voucher)

6) Go to a post office to send your package

7) Upon receipt of the package, the refund will be effective within 8 to 15 days

Please return the product in its original packaging in perfect condition and attach your Delivery Note to the shipment to facilitate the work of our logistics team.
The products must be returned new, reconditioned as in their initial state as well as packaging in perfect condition;

If the packaging were to be defective or if an element was missing from the box, your refund would be charged €6 including tax

Here is the address to return the products to us for withdrawal:

CASEPROOF after-sales service
26 rue Claude Chappe

85180 Les Sables d’Olonne

>> RETURN COSTS After-sales service

For after-sales service, the request is made from the “Contact us” section by selecting “After-sales service”. Your request will be processed within 48 hours.

(Excluding weekends & public holidays, sales periods, Black Friday, Christmas)

Here is the address to return the products to for after-sales service:

CASEPROOF after-sales service
26 rue Claude Chappe
85180 LES SABLES D’OLONNE

RETURN FOLLOWING AN ORDER ON A PARTNER SITE

You must make your return request on the partner site directly. The latter will tell you the procedure to follow. Please note, do not return the package without first requesting a return.